Support for Online Sales and Related Downloads
TOPIC
Explains how to recover from order submission errors, and how to resume or get a copy of download files, license keys or passwords and where to inquiry for billing issues in relation to online sales.
DISCUSSION
The products described on this site are maintained and supported by the RetroPlatform (Amiga, C64, etc.) team at Cloanto, however they are sold and offered for download by our valued partners, who specialize in secure payments and high volume downloads.
If you need technical support, then visit the Frequently Asked Questions (FAQ), Troubleshooting or Support sections on the software web site.
If however you need assistance with an order or download from Avangate, PayPro, Share-It or Digital River, kindly contact our vendor partner directly:
Important: we have no access to your credit card or payment details. Security is one of the main reasons why we use a selection of most reputable third-party e-commerce partners. The downloadable files are also hosted by our partners.
If you experience a "corrupt ZIP" issue when extracting a ZIP archive, then that indicates a partial (incomplete) download. An "Installation Package Could Not Be Opened" error when running an installer also indicates an incomplete or corrupt download. In both cases, the file must be re-downloaded.
If you have a download-related problem please contact the e-commerce partner that hosts the file. They will be able to reset your download counter or make available a new download, as necessary.
Related Links
- Digital Signatures in Windows Executable Files
- Installation Fails with "Installation Package Could Not Be Opened"
- Windows Installer Logging
- Troubleshooting Installation Errors
If this does not help you solve an issue please let us know.
ARTICLE INFORMATION
| Article ID: | 16-113 |
|---|---|
| Platform: | All |
| Products: | Amiga Forever, C64 Forever |
| Additional Keywords: | None |
| Last Update: | 2011-12-18 |
It is safe to link to this page.
